Returns & Exchanges
At Clive Coffee, we want you to love your home espresso setup, which is why we offer a 30-day return window for most equipment and accessories. If your gear isn't the perfect fit for your morning routine, our team is here to help you find the right solution or process a refund.
Initiate Your Return
Log into your account or use our returns portal with your order number and email address to start the request within 30 days of delivery.
Clean and Pack
Thoroughly clean and dry all equipment, placing it back in the original double-boxed packaging with all included manuals and accessories to ensure safe transit.
Ship It Back
Print your prepaid shipping label (if applicable) and drop the package off at the designated carrier location; please note that heavy equipment may require freight scheduling.
Inspection and Refund
Once our technicians inspect the equipment for condition and completeness, we will issue a refund to your original payment method, minus any applicable restocking or shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing